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Technology

DKSH is a leading provider of Market Expansion Services in Asia Pacific, proficient across various industries. With 1,240 specialized staff, including over 450 service engineers, DKSH Technology serves a customer base of around 25,000 companies and operates in 17 countries.

Sales and service is our core competence. We accompany our clients from developing a business strategy to translating it into reality. Using a state-of-the-art Customer Relationship Management (CRM) platform, we combine extensive industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.

As a total solution provider and system integrator, we serve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services, but also cover the entire lifecycle including installation and commissioning, final acceptance, production start-up support, training, maintenance, repair, spare parts and consumables supply as well as trade-in. We operate as a trusted link between suppliers from Asia, Europe or America and customers in Asia, enabling suppliers to expand their markets.

Market Expansion Services across the technology industry

What DKSH can do for you

If you manufacture technology products and wish to expand your business into Asia then DKSH Technology is the partner for you. Our local expertise and market knowledge reduce your risk exposure and increase the success of your market expansion initiatives. With our solutions-oriented approach for both suppliers and customers in all technology-driven aspects of business, you can also expect a fully-fledged service portfolio. This includes market entrance consultancy, sourcing, product development, marketing, sales, application engineering, training and after-sales services.

Local announcements

  • DKSH and Gerhardt enter partnership in Australia and New Zealand

    DKSH, the leading Market Expansion Services provider with a focus on Asia Pacific, and Gerhardt, one of the world’s leading suppliers of laboratory equipment and analytical systems for food and feedstuffs, have signed an exclusive agreement for sales and service across Australia and New Zealand for Gerhardt’s complete product portfolio. Melbourne, April 26, 2017 – DKSH Business Unit Technology, a leading Market Expansion Services provider for technology companies seeking to grow their business in Asia Pacific, has signed an exclusive agreement with Gerhardt to provide full services including market analysis and research, marketing and sales, distribution and logistics as well as after-sales services to the environmental, food and feedstuffs industries.

  • DKSH, the leading Market Expansion Services provider with a focus on Asia Pacific, and Claind, an industry leader in gas generators, have signed an exclusive agreement for sales and service across Australia for Claind’s complete product portfolio.

    Melbourne, May 8, 2017 -– DKSH Business Unit Technology, a leading Market Expansion Services provider for technology companies seeking to grow their business in Asia Pacific, has signed an exclusive agreement with Claind to provide full services including market analysis and research, marketing and sales, distribution and logistics as well as after-sales services to the academic, research, environmental, mining & minerals, pharmaceutical, food and cosmetics industries.

  • DKSH drives Eversys espresso machine sales in Asia Pacific

    DKSH, the leading Market Expansion Services provider with a focus on Asia Pacific, and Eversys, a manufacturer of super automatic espresso machines, have signed a distribution agreement for Australia, China, Malaysia, New Zealand, Philippines, Taiwan, Thailand, and Vietnam. Zurich, Switzerland, April 18, 2017 – DKSH Business Unit Technology, a leading Market Expansion Services provider for technology companies, and Eversys have signed a regional distribution agreement to provide Eversys with marketing, sales, distribution and after-sales services for its full range of super automatic espresso machines.

  • DKSH, the leading Market Expansion Services provider with a focus on Asia, and Milestone, an industry leader in microwave technology, have signed an exclusive agreement for sales and service across Australia for Milestone’s complete product portfolio.

    Melbourne, Australia, April 6, 2017 – DKSH Business Unit Technology, a leading Market Expansion Services provider for technology companies seeking to grow their business in Asia Pacific, has signed an exclusive agreement with Milestone to provide full services including market analysis and research, marketing and sales, distribution and logistics as well as after-sales services to the environmental, mining & minerals, pharmaceutical, food and cosmetics industries.

Our services at a glance

When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long-term strategies for existing businesses based on customer requirements.

Our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long-term.
 
Using a state-of-the-art customer relationship management system we are able to provide optimal coverage of our potential customer base by identifying and qualifying relevant market potential, conducting market segmentation, classifying customers and proactively managing sales activities. Using in-depth market and competitor analysis as a basis to design and implement marketing campaigns and communication strategies, we ensure better penetration of existing products and services as well as successful new product launches. Our marketing portfolio also includes event management, media management and public relations.

Products are transported, stored and distributed efficiently and professionally thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain related services.

 

Our application engineers ensure that during presales and on-site process optimization, customized solutions are being designed and implemented for our customers. 
 
From initial drawings to the final products, we focus on providing the most competitive solutions. Our application engineers are supported with more than 25 showrooms and laboratories for demonstrations and trials.

Through best-in-class after-sales services, we ensure the long-term success of brands and products.

Operating with a state-of-the-art service management tool, we leverage the technical knowledge of our field service engineers and hotlines to offer quick response times and fast diagnoses and optimize spare parts availability to maximize uptime for our customers. Through structured service trainings, we ensure that our engineers’ knowledge remains current.

Why partner with DKSH

  • Business conversation

    Because of our more than 150-year history in the region, we are deeply rooted in communities throughout Asia and have established a vast network of relationships and access to key stakeholders

  • Haas recycling solutions

    Our indepth knowledge of local markets and pan-Asian reach allow us to provide regional solutions for clients by duplicating success across markets

  • DKSH employees

    Our regional footprint is unique in this industry and enables us to create significant synergies across regions
     

  • Hong Kong

    We take charge and are accountable for our actions and outcomes. Clearly defined processes and focused teams further ensure that clients get tangible results from the start

  • Employee working on machine

    Clients want to work with DKSH as no other company in this market can provide the same level of sales and service professionalism

  • DKSH employees in a laboratory

    We employ the best professionals in all areas of the technology industry, just like the founders of DKSH, our experts share a pioneering spirit and are passionate to drive growth

  • DKSH presentation

    By connecting with our well established local network, clients can tap into the full potential of their target market without having to invest in fixed local infrastructure, thereby minimizing risk

  • DKSH employee on training

    We ensure best practices can be shared to increase operational efficiency and effectiveness.

  • DKSH employees

    We combine local knowledge, culture, relationships and individual sales and service skills with state-of-the-art systems, a customer relationship management tool and our in-house service management tool

  •  IT room
    Regular and customized reporting ensure our clients get transparency with respect to project pipelines, sales activities and market coverage as well as market share development

Did you know that...?

Facts and figures

Success stories

  • Woodworking mastery reborn in Japan

    In Japan, the number of experienced wood workers has rapidly decreased as the wood-making craftsmanship has not been widely passed on to younger generations due to a low demand of such a specific skill set.

  • A staff of Café Bonfino enjoyed roasting coffee bean with Probat.

    Finding the perfect taste for Café Bonfino through superb application training and support

    Café Bonfino, a subsidiary company of YKK which serves coffee for YKK’s nationwide showrooms, own coffee shops and restaurants was looking for new coffee roaster to replace their aging machines.

  • Turning market late-comers to market leaders

    To enter Vietnam’s dairy and cattle industry, one of the earliest agricultural industries to be established in the country, New Holland had to compete with several foreign companies who had already entered the market and together held more than 80% of the market share.

  • Bringing traditional Japanese hospitality to Taiwan

    A five-star Japanese hotel in operation for over 100 years decided to open a hot spring hotel in Taiwan. The hotel required a kitchen area on each floor to handle food orders from room service. Each kitchen area needed to be equipped with a fryer on top of a pantry to ensure food is served at precisely the right temperature. However, such cooking equipment is not common in Taiwan.

  • TEC AGR machine

    DKSH revolutionizes sugar-cane farming in Vietnam

    DKSH TEC Vietnam partnered with sugar-cane farmers to introduce high-tech harvesting equipment by understanding and adapting to their needs. As a result, in 2015, DKSH was able to distribute five two-row-sugarcane A8000 Harvesters. Furthermore, this sales was the initial starting point for future opportunities to sell even more sugarcane harvester machines, along with after-sales services.

  • Wood cutting factory in Japan

    How automated wood cutting improves efficiency of 2x4 construction in Japan

    With the rise in adoption of the new 2x4 construction method, Japan’s housing industry has seen an increase in demand for wood. The method primarily uses wood from North America in fixed lengths, in which the raw wood has to be cut in a short amount of time with maximum yield.

  • UV Varnish

    Odor-free UV varnish – new photography processing method cleans up

    When it comes to opportunities for new products or technologies in the market, DKSH’s specialist teams are in prime position to apply their Market Expansion Services skills to create, develop and market new breakthroughs.

  • Understanding the business partner generates added value

    Being a player in a capital goods market like transport and lifting equipment requires service capabilities beyond the ordinary. The DKSH Business Line Infrastructure offers integrated service solutions that win the trust of their partners, building on existing reputation and relationships to generate new business opportunities.