DKSH is the leading growth partner for over-the-counter (OTC) and consumer health companies in Asia. Our experts provide a range of Market Expansion Services across the entire value chain, ranging from importation and customs clearance to marketing and sales, distribution and logistics.
Our unmatched capillary distribution network reaches into chain and independent pharmacies, convenience stores, supermarkets and hypermarkets. In addition, our hospital and doctor coverage and into optical, dental and even home care channels across Asia. Our network approach reduces reliance on wholesalers and provides our clients with more direct access to the customer and, in turn, consumers. We are constantly innovating our service offering by investing in platforms such as e-commerce channels.
Our strong marketing and sales expertise helps move products from the shelf to the consumer’s hand. Tailor-made solutions range from shelf management programs, customer and consumer loyalty schemes to category management, merchandising and field marketing services.
Headquartered and publicly listed in Switzerland, our local experts provide services to over-the-counter and consumer health companies in 12 Asian markets: Brunei, Cambodia, China, Hong Kong, Korea, Laos, Malaysia, Myanmar, Singapore, Taiwan, Thailand and Vietnam.
We also help our customers (chain pharmacies, personal care stores, hospitals, clinics) to grow their business in new existing markets by providing access to high-quality products, staff training and customer services like consignment inventory management at the customer level.
For companies wishing to license products in the Asian markets, we are a proven partner through stand-alone entities such as Medinova, Favorex and BiO-LiFE brand-owning businesses based in Switzerland and Asia.
We are experts in business integration and can support you at every stage of the product life cycle, from pre-launch regulatory support, product launches to full services for mature and non-core brands. Under our full-agency business model, we take charge of the whole value chain. You can also work with us on selected services.
We use our in-depth market knowledge and insight to open up new markets for your products.
Our market entry services include:
Demand creation, distribution and fulfilment
Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its lifecycle.
Demand creation services we offer:
We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).
Distribution services provided by DKSH include:
We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.
Our fulfillment services include:
Activation and measurement
We have the capability to turn shoppers into buyers by developing engaging activities for customers in both modern and traditional trade.
Activation services we provide include:
Our experts use modern tools to continuously measure the impact and fine-tune the strategy where necessary.
We provide the following measurement services:
Specialized regulatory consultancy
We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.
Regulatory services we provide include:
Clients choose to work with DKSH for a number of reasons
Our healthcare experts go the extra mile for your success
We create localized strategies based on in-depth market knowledge
We can duplicate success across our Asian markets
As a publicly listed company in Switzerland, corporate governance and compliance are at the heart of our operations
Our quality experts safeguard the integrity of your products across the value chain
We empower our sales force with modern tools to grow your business
We gain further efficiency through operating one of the largest SAP platforms in Asia
We run a reliable IT backbone with sophisticated business continuity and disaster recovery plans
We have a proven track record of bringing marketing and sales success to our clients
DKSH has a proud history of serving healthcare companies in Asia.
9,370 healthcare specialists
500 healthcare clients
Over 100 clients in over-the-counter and consumer health
Healthcare experts in 14 markets in Asia
CHF 6.1 billion net sales in 2017
40 healthcare distribution centers in Asia (all GMP & ISO certified)
130 business locations
The business performance of our brand in the Hong Kong market has been tremendously successful. There is no doubt that the strategic thinking and diligent operation of the team in DKSH have contributed to the substantial growth and penetration of our brand in the local market.Eduard R. Dörrenberg, Managing Director, Dr. Wolff-Gruppe