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Technology

With over 1,250 specialists, including more than 500 service engineers, DKSH Technology serves a customer base of over 25,000 companies. It operates in 18 markets from 80 business locations and is supported by more than 25 showrooms and demo labs.

Sales and service are our core competencies. We accompany our clients from developing a business strategy to translating it into an Asian reality. Using a state-of-the-art customer relationship management platform, we combine extensive industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.

As a total solution provider and system integrator, we serve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services but also cover the entire product life cycle including installation and commissioning, final acceptance testing, production start-up support, training, maintenance, repair, spare parts and consumables supply as well as refurbishments and trade-ins. We operate as a trusted link between suppliers from Asia, Europe and America and customers in Asia, enabling suppliers to expand their markets and provide customers with access to products from around the world.

Market Expansion Services across the technology industry

What DKSH can do for you

If you manufacture technology products and wish to expand your business into Asia then DKSH Technology is the partner for you. Our local expertise and market knowledge reduce your risk exposure and increase the success of your market expansion initiatives. With our solutions-oriented approach for both suppliers and customers in all technology-driven aspects of business, you can also expect a fully-fledged service portfolio. This includes market entrance consultancy, sourcing, product development, marketing, sales, application engineering, training and after-sales services.

Upcoming events

Local announcements

  • Alex Lalumiere Director Client Sales of 3D Printing Asia Pacific  Japan HP Inc. and Hanno Elbraechter Head Business Unit Technology DKSH

    HP Accelerates Transformation of Manufacturing with 3D Printing Expansion in Southeast Asia

    HP partners with DKSH to increase availability of HP’s Multi Jet Fusion technology in Singapore, Malaysia and Thailand

  • DKSH introduces ColdBlock Technologies to Asia Pacific

    DKSH introduces ColdBlock Technologies to Asia Pacific

    DKSH, the leading Market Expansion Services Provider with a focus on Asia, partners with ColdBlock to offer technology that shortens the sample digestion process to minutes with consistent, reliable and precise results.

  • DKSH, the leading Market Expansion Services provider with a focus on Asia, and Bruker AXS, a leading provider of Analytical X-ray Solutions, have signed a multi-product line distribution agreement in five countries in Asia Pacific.

    April 17, 2018 – DKSH Business Unit Technology, a leading Market Expansion Services provider for technology companies seeking to grow their business in Asia, and Bruker AXS, a leading provider of Analytical X-ray Solutions, have signed a multi-product line distribution agreement for South Korea, Australia, New Zealand, Singapore and Indonesia.

  • DKSH, the leading Market Expansion Services Provider with a focus on Asia, has been appointed by Ecoclean to bring its full portfolio of products and services to Malaysia, Singapore, Thailand and Vietnam.

    December 21 , 2017 – DKSH Business Unit Technology and Ecoclean, a global leader in industrial cleaning technology and surface treatment have signed an exclusive agreement. DKSH Business Unit Technology will provide sales and after-sales services for Ecoclean’s full range of products in Malaysia, Singapore, Thailand and Vietnam.

Our services at a glance

When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long-term strategies for existing businesses based on customer requirements.

Our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long-term.
 
Using a state-of-the-art customer relationship management system we are able to provide optimal coverage of our potential customer base by identifying and qualifying relevant market potential, conducting market segmentation, classifying customers and proactively managing sales activities. Using in-depth market and competitor analysis as a basis to design and implement marketing campaigns and communication strategies, we ensure better penetration of existing products and services as well as successful new product launches. Our marketing portfolio also includes event management, media management and public relations.

Products are transported, stored and distributed efficiently and professionally thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain related services.

 

Our application engineers ensure that during presales and on-site process optimization, customized solutions are being designed and implemented for our customers. 
 
From initial drawings to the final products, we focus on providing the most competitive solutions. Our application engineers are supported with more than 25 showrooms and laboratories for demonstrations and trials.

Through best-in-class after-sales services, we ensure the long-term success of brands and products.

Operating with a state-of-the-art service management tool, we leverage the technical knowledge of our field service engineers and hotlines to offer quick response times and fast diagnoses and optimize spare parts availability to maximize uptime for our customers. Through structured service trainings, we ensure that our engineers’ knowledge remains current.

Our products

Why partner with DKSH

  • Business conversation

    Because of our more than 150-year history in the region, we are deeply rooted in communities throughout Asia and have established a vast network of relationships and access to key stakeholders

  • Haas recycling solutions

    Our indepth knowledge of local markets and pan-Asian reach allow us to provide regional solutions for clients by duplicating success across markets

  • DKSH employees

    Our regional footprint is unique in this industry and enables us to create significant synergies across regions
     

  • Hong Kong

    We take charge and are accountable for our actions and outcomes. Clearly defined processes and focused teams further ensure that clients get tangible results from the start

  • Employee working on machine

    Clients want to work with DKSH as no other company in this market can provide the same level of sales and service professionalism

  • DKSH employees in a laboratory

    We employ the best professionals in all areas of the technology industry, just like the founders of DKSH, our experts share a pioneering spirit and are passionate to drive growth

  • DKSH presentation

    By connecting with our well established local network, clients can tap into the full potential of their target market without having to invest in fixed local infrastructure, thereby minimizing risk

  • DKSH employee on training

    We ensure best practices can be shared to increase operational efficiency and effectiveness.

  • DKSH employees

    We combine local knowledge, culture, relationships and individual sales and service skills with state-of-the-art systems, a customer relationship management tool and our in-house service management tool

  •  IT room
    Regular and customized reporting ensure our clients get transparency with respect to project pipelines, sales activities and market coverage as well as market share development

Did you know that...?

Facts and figures

We are happy to have DKSH, the leading provider of scientific solutions in Southeast Asia, as partner for bringing our innovative and patented technology into the labs of this emerging part of the world. We think DKSH with its long experience and highly-qualified professional staff will be able to have a large success while introducing the Postnova FFF Platform in the Asian growth markets.

Thorsten Klein, CEO, Postnova Analytics