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Scientific Instrumentation

Business Line Scientific Instrumentation provides Market Expansion Services for innovative manufacturers of high-end analytical and life science equipment.

At home in Asia for 150 years, we provide a fully integrated support and a true partnership approach to our business partners.

As our customer, you have access to a broad range of products from top brands in the industry. We offer our customers total solutions that help to solve complex challenges, improve results and increase productivity throughout the lifespan of the products. Besides servicing your instruments, we also conduct classes to help you understand the equipment  to fully utilize it for your applications. Find out more about our wide range of products and services below.

Our special services

Sample testing

Have a small sample to test but do not require the instrument regularly? Pass us your sample and we can do the testing for you. 

After-sales services

After-sales services include preventive maintenance, calibration and repair.

Turnkey engineering

Planning the flow of the entire lab can be challenging, let us take charge of the tedious procedure while you relax and see how we turn an empty room into an innovative lab.

Third party services

Besides our partner brands, our experienced engineers are also able to repair your instruments and perform calibration and preventive maintenance services. Give us a call for more information. 

Application training

We hold workshops for you to help you understand the instrument so you can fully utilize all its functions. 

After-sales services We are committed in bringing you various after-sales services. Click through the slides below to find out more!

  • DKSH-Technology-After-sales-services-installation-and-commissioning

    Installation and Commissioning

    For new system installations, we ensure quick and efficient start up. Our experts will be at your site when you power up the system.

    • Visual inspection of unit and installation
    • Performance verification testing
    • Operator training
    • Ensure unit is functioning properly with your equipment for optimal performance

  • DKSH-Technology-After-sales-services-calibration-services

    Calibration Services

    Why calibrate?

    • Improve machine accuracy and keep your machine tool in specification
    • Reduce hours to mechanically align a machine
    • Accurate machines save money
    • Regular calibrations will help recognize abnormal wear and tear
    • Produce more accurate and precise results

  • DKSH-Technology-after-sales-services-preventive-maintenance

    Preventive Maintenance

    Extend the functional integrity of your system, Regular maintenance can also help to increase the lifespan and productivity of your instruments.

    • Performance verification testing based on recommendation by the manufacturer
    • Complete system and functionality testing
    • Improve performance and extend component life

  • DKSH-Technology-after-sales-services-repair-services

    Repair Services

    A full range of repair services are available should the need arise. Our qualified and certified specialists provide timely and efficient servicing for your instruments whenever, wherever you need us.

    • Our experienced engineers can provide fast repair service
    • Faster turnaround and reduced instrument downtime

  • DKSH-Technology-after-sales-services-spare-part-supply

    Spare Part Supply

    We only use original spare parts and never compromise on quality, keeping true to our philosophy.

    • You can always be sure that your device will continue to meet all of the required specifications even after repair

  • DKSH-Technology-after-sales-services-quality-assurance-and-control

    Quality Assurance and Control

    Gain a peace of mind with the same benefit as the original warranty

    • All parts and labor covered
    • Repairs performed by authorized factory trained technicians
    • Only original OEM parts are used

Our products

Our partners

We partner with world class suppliers in providing innovative technology and best in class products in the industry.

Our services at a glanceWe offer tailored services that create new opportunities for clients and customers including:

Consult with us about expanding your technology business in Asia
 
When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long term strategies for existing businesses based on customer requirements.
 
  • Market analysis
  • Market entry strategy
  • Business strategy
 
We make your brand well-known in our markets
 
Using a state-of-the-art customer relationship management system, we ensure better penetration of existing products and services as well as successful new product launches. Our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long term. 
 
  • Systematic market penetration
  • Target selected market segments
  • Channel management
  • Event management (e.g. exhibitions, seminars)
  • Media management 
  • Public relations
  • Financing and rental solutions
 
We take care of the whole supply chain
 
Products are transported, stored and distributed efficiently and professionally thanks our extensive capacities and expertise.  In addition, we offer many integrated supply chain related services.
 
  • Import management
  • Inventory management
  • Logistics
  • Distribution 
  • Warehousing
  • Product registration
 
We offer the most competitive customized solutions
 
Our application engineers ensure that during presales and on-site process optimization, customized solutions are being designed and implemented for our customers. From initial drawings to the final products, we focus on providing the most competitive solutions. Our application engineers are supported with more than 25 showrooms and laboratories for demonstrations and trials.
 
  • Time and feasibility studies
  • Sampling
  • Turnkey solutions
  • Start-up support
  • Application training and support
  • Process optimization
 
We are at your service throughout the entire lifespan of your products
 
With the technical knowledge of our field service engineers, hotlines for quick responses, fast diagnoses and optimized spare parts availability, we offer best-in-class after sales services and provide quick and reliable support for our customers.
 
  • Installation, calibration, configuration and commissioning
  • Warranty services
  • Quality assurance and control
  • Repairs and maintenance service programs
  • Spare parts and consumables
  • Training and application support
  • Service on-demand
  • Performance checks
  • Remote tracking
  • Technology updates
  • Recycling