DKSH is a leading provider of Market Expansion Services in Asia with a focus on fast moving consumer goods, food services, luxury goods as well as fashion and lifestyle products and hair and skin cosmetics. Our extensive offer extends from product feasibility studies and registration to importation, customs clearance, marketing, sales, field merchandising and promoter services, warehousing, physical distribution, invoicing, cash collection, after-sales and other value added services.
Our expertise and broad local knowledge, together with our infrastructure, enable us to better understand our business partners’ needs and to deliver customized solutions to grow their businesses.
From our 85 distribution centers in Asia, we provide fast moving consumer goods (FMCG) companies with direct access to retail channels and into healthcare outlets (hospitals, clinics and drug dispensing pharmacies) if required. Our marketing and sales experts have a proven track record in improving the brand awareness, brand value and market share of our clients’ products. We also cater to the rapidly growing hospitality industry in the region.
Serving more than 500 boutiques, shops-in-shops and brand counters, we have a proven track record as a brand builder in luxury goods. DKSH is also the sole franchisee and distributor of Levi’s® products in Thailand and Cambodia.
Headquartered and publicly listed in Switzerland, our more than 14,770 consumer goods specialists are based in 17 Asia Pacific markets: Australia, Cambodia, China, Guam, Hong Kong, Japan, South Korea, Laos, Macau, Malaysia, Myanmar, New Zealand, Saipan, Singapore, Taiwan, Thailand and Vietnam.
We provide established global brands as well as newcomers with all the knowledge, advice, relationships and on-the-ground logistics your company needs to grow in Asia. Our tailor-made outsourcing solutions allow you to focus on your core strengths while growing your business in the region with a reliable, trustworthy partner.
Based on our unparalleled capillary distribution network in the region and our profound industry knowledge, we provide all the essential services that help you grow your business in new or existing markets. Our experts work out customized solutions with high cost efficiency, enabling you to make the right decisions and take the right actions.
Our focus on direct delivery reduces the risk for our business partners. Sales teams with deep category expertise and best-in-class Field Marketing services help move your products from the shelf into the consumer’s hands.
We currently support and represent more than 300 consumer goods companies from all over the world, including Beiersdorf, Henkel, Kraft Foods, Levi’s, Lindt, Mead Johnson and PepsiCo. On average, our clients work with us for more than ten years and in at least three Asian markets.
DKSH is the one-stop-shop for consumer goods companies looking to grow their business in Asia. Under our full-agency business model, we take charge of the whole value chain. You can also work with us on selected services.
We use our in-depth market knowledge and insight to open up new markets for your products.
Our market entry services include:
Demand creation, distribution and fulfillment
Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its lifecycle.
Demand creation services we offer:
We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).
Distribution services provided by DKSH include:
We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.
Our fulfillment services include:
Activation and measurement
We have the capability to turn shoppers into buyers by developing engaging activities for customers in both modern and traditional trade.
Activation services we provide include:
Our experts use modern tools to continuously measure impacts and fine-tune strategies where necessary.
We provide the following measurement services:
Specialized regulatory consultancy
We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.
Regulatory services we provide include:
Our consumer goods experts go the extra mile for your success
We deliver your products directly to more consumer goods channels than any other company in Asia
We create localized strategies based on in-depth market knowledge
We can duplicate success across Asia
We turn category insight into actionable sales strategies
We turn shoppers into buyers through engaging field marketing activities
As a publicly listed company in Switzerland, corporate governance and compliance are at the heart of our operations
Our quality experts safeguard the integrity of your products across the value chain
We gain further efficiency through operating one of the largest SAP platforms in Asia
We run a reliable IT backbone with sophisticated business continuity and disaster recovery plans
As the global leader in the premium chocolate business, we rely on partners with a fundamental understanding of local markets, trade and consumers. In DKSH, we have found a like-minded partner and enjoyed a significant record of achievements for more than 50 years.Ernst Tanner, Chairman and CEO of Lindt & Sprüngli AG