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Digital market expansion Expanding your business through online and offline channels

EchoPlus on Samsung device

Increased access to the internet and the rise of mobile technology are dramatically changing the way that consumers are interacting with brand owners. Asia’s fast growing middle-class is taking the lead in the global digitization trend. Leading market research institutes forecast that, as of 2018, Asia Pacific is set to become the region with the busiest e-commerce activities and transactions in the world.

DKSH helps companies grow their business through the opportunities that digitization provides. This includes the setup of innovative business models, entering new sales channels, access to extensive market data and new forms of communication, digital marketing and collaboration.

What DKSH can do for you Completing your omnichannel strategy

DKSH employee with customer using digital services

As part of our comprehensive portfolio of Market Expansion Services along the entire value chain, DKSH offers a compelling package of digital solutions.

Online channel management:

  • Our offer: we capitalize on our expertise and relationships with e-retailers, online marketplaces and other types of digital players to deliver and market your products in online sales channels
  • Your benefits: increase your consumer reach and grow your sales by expanding to online channels with an experienced and knowledgeable partner

Digital services:

  • Our offer: we handle the operations of your e-commerce platform or build new platforms. Our end-to-end portfolio of digital services include web shop development, data integration, digital content and imaging, digital marketing, e-commerce operations, fulfillment, customer service and financial services
  • Your benefits: tap into the growing number of online shoppers with the convenience and efficiency benefits of having one experienced partner able to handle the entire e-commerce operations

Digital platform:

  • Our offer: we provide a scalable customer engagement platform, DKSH Connect, offering a tool for customer interactions and transactions
  • Your benefits: optimize customer engagement across all trade channels

Our services at a glanceOne-stop-shop across offline and online channels

DKSH is the one-stop-shop for companies looking to grow their business in Asia.

Growth strategies based on real data
Our client managers know how to turn real-time data into new business opportunities.

Services we provide in the digital space include:

  • Data insights

Building brands and driving sales
We link unique cultural and market intelligence to a disciplined and proven marketing and selling model. Standardized brand planning processes enable us to execute comprehensive marketing campaigns that support the growth of your brands across online and offline channels.

Services we provide in the digital space include:

  • Front-end development
  • E-commerce operations
  • Online account management
  • Digital marketing

Professional supply chain management
We run our extensive logistics infrastructure with capillary distribution efficiently and professionally. Our facilities and fleet are subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP). They are optimized to handle complex e-commerce fulfillment operations.

Services we provide in the digital space include:

  • Inbound logistics
  • Warehousing
  • Picking and packing
  • Shipping and delivery
  • Return management
  • Financial services

Support during the entire sales process
Our highly-trained and educated after-sales service staff allows you to focus on your core business and provides our clients and customers with reliable services. We run dedicated DKSH Customer Care Centers for our clients.

Services we provide in the digital space include:

  • Customer service

Why work with DKSH Clients work with DKSH in the digital space for a number of reasons

DKSH employee in pharmacy with tablet

Integrated services across platforms
We are the only company to deliver truly integrated end-to-end solutions across online and offline channels. We enable partners to deliver on their omni-channel strategy.  By providing all the necessary services and infrastructure from a single source, this means lower cost, enhanced transparency and greater accountability for all our partners.

Well-managed company
We are a reliable and financially stable Swiss company that has been doing business in and with Asia for 150 years. Through our integrity, professionalism and highest standards of corporate responsibility, we safeguard our partners’ businesses.

Comprehensive network
We are a global company with more than 710 business locations in 35 countries worldwide. Because of our 150-year history in the region, we are deeply rooted in communities throughout Asia and have established a vast network of relationships and access to key stakeholders. Our in-depth knowledge of local markets and capillary distribution network across Asia allow us to provide regional solutions for our partners by duplicating success across markets.

Excellent execution and resourceful
People are the most valuable asset we have. We employ the best professionals in all areas of our businesses, dedicated to delivering the highest level of service excellence. We combine this commitment with state-of-the-art processes to improve our partners’ business performance.