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Transforming Digital Payments for Businesses in Hong Kong

DKSH has partnered with banks in Hong Kong to reduce transaction costs and build an integrated, cashless ecosystem that benefits both businesses and consumers.

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Business Units

Group

Services

Finance

Markets

Hong Kong

DKSH Hong Kong provides a comprehensive range of services across the value chain, including sourcing, research, marketing, sales, distribution, logistics, and after-sales support. We are dedicated to driving digital transformation and simplifying payment experiences for our diverse customer base, spanning sectors like consumer goods, healthcare, and more.

Transforming Digital Payments for Businesses in Hong Kong

Challenge

In our operations, we identified varying payment needs across sectors and customer segments in Hong Kong. While major retailers and large institutions have widely adopted digital payments, many established small businesses—such as pharmacies and medical practices—still rely on traditional methods like cash and cheques.

This reliance stems from Hong Kong’s well-established banking system, which offers convenient and low-cost cash settlement services, diminishing the immediate incentive for businesses to transition to e-payments.

Approach

To address these challenges, we adopted a balanced strategy. We recognized the need for close collaboration with banks, regulators, and other partners to consolidate payment platforms and solutions.

This approach will help SMEs navigate digitalization and foster an integrated, cashless payment ecosystem. By streamlining and optimizing treasury operations, we aim to enhance competitiveness and efficiency, ultimately benefiting our customers and the wider community. This aligns with our purpose of enriching lives.

Result

Collaboration with trusted partners, including banks and fintech providers, will be key to transforming the payments landscape. We are committed to co-developing solutions that address the challenges of multi-channel payment management, with a focus on delivering the best possible experience for our customers.

As a market leader, DKSH is proactively driving digital transformation and simplifying payments. Through close collaboration with our partners and the business community, we aim to create an integrated, cashless payment ecosystem that benefits both businesses and consumers.

Get in touch with us to learn more

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