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Services

📞 Service Enquiries: 1800 773 188
📞 General Enquiries: 1800 010 114

✉ Email: customerservice.ins@dksh.com

 

After-sales Services

DKSH offers a broad range of after-sales services and support to our instrument portfolio, ensuring top-quality standards, fast problem resolution and cost-effective repairs solutions. From breakdown repairs and scheduled servicing, to training and product support.

Our Factory Trained Service Team use only original manufacturer’s spare parts and never compromise on quality, to ensure that your instruments longevity and maximum uptime. 

The range of services we offer for our portfolio of instruments include:

  • Installation & Relocation
  • Repair and Breakdown works
  • Instrument Calibration
  • Application support
  • Preventative Maintenance
  • Operator Training
  • Instrument Commissioning - IQ/OQ/ PQ (for applicable instruments only)

 

DKSH Maintenance Services

The range of DKSH maintenance programs have been designed to provide the flexibility to meet your needs and ensure the maximum uptime of your instrumentation. All parts used by DKSH are supplier originals, ensuring no compromises are made with your critical instruments and quality management processes.

Preventative Maintenance Plan* Gold Maintenance Plan Extended Warranty Plan**
• Scheduled preventative maintenance visits at appropriate interval ranges.(labour and travel costs included)
• Manufacturers recommended preventative maintenance parts
• Telephone support
• Scheduled preventative maintenance visits (labour and travel costs included)
• Unlimited breakdown visits (labourand travel costs included)
• All preventative maintenance and repair parts
• Telephone support
• Priority access to parts and consumables
• Continuation of the manufacturer’s warranty under the same terms and conditions as offered by the manufacturer
• Scheduled preventative maintenance visits (labour and travel costs included)
• Telephone support

* Note: no other parts or consumables included unless specified in the special conditions

** Note: Only available at time of purchase or within the standard warranty period

Customised Maintenance Plans

While our aforementioned plans cover most customer situations, we are able adapt plans to address specific site requirements for maintenance based on unusual applications, site conditions or regulatory requirements.

 


* The above applies to all instrumentation supplied from within the DKSH product portfolio