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Hospitality Equipment

Jason Mao

Sales Manager, CIAP, Technology

+86 21 5445 0999
Contact Email
DKSH (Shanghai) Ltd.
Unit 502, No.13 Xin'an Building, 99 Tianzhou Road
200233 Shanghai
China
  • Factsheet Technology - Protected
    (PDF, 159 KB)
  • Business Unit Technology brochure - Protected
    (PDF, 4 MB)

The Business Line Hospitality Equipment provides Market Expansion Services for hospitality equipment brands. Our key customer channels are hotels, restaurants, QSR chains like coffee shops or fast food restaurants, shopping malls, super markets convenience stores, canteens of hospitals and schools. Our portfolio includes a range of equipment like combi-ovens, professional microwaves, automatic and semi-automatic coffee machines, blenders, dish-washers or ice- and cooling equipment.

Working with a range of established quality brands from Europe, Japan, and the USA rounded-up with selected local equipment solutions, DKSH provides customized packages to the hospitality industry.

Our in-house project design team further allows us to support our customers already in the conception phase e.g. of new restaurant- or kitchen-concepts.

Also, DKSH Hospitality Equipment offers technical after-sales services with a setup of own service engineers and certified service partners across China. Our service network is present in 38 cities, allowing us to deliver timely service when needed.

As an experienced partner in the hospitality industry, DKSH has built long-standing and trusted relationship to a portfolio of different customers. Key customers include: Hyatt, Four Seasons, JW Marriott, Radisson, McDonald's, Pizza Hut, Wagas, Paris Baguette, Papa John's, Dairy Queen, Family Mart and Lawson.

Our products

DKSH Hospitality Equipment
Xiaohongshu

Our services at a glance

We offer tailored services that create new opportunities for clients and customers including:

We provide you with the equipment you are looking for
With our long-standing business contacts and market expertise, DKSH is able to develop new and alternative sources for state-of-the-art investment goods. We can locate the most suitable supplier and provide you a customized solution that meets your needs.

Our services at a glance:

  • Global sourcing and contracting
  • Proactive scouting for innovative suppliers and products
  • Negotiation of the best purchasing and selling conditions
  • Product application/registration with local customs department
  • Facilitation of supplier certification

We make your brand well-known in our markets
 
Using a state-of-the-art customer relationship management system, we ensure better penetration of existing products and services as well as successful new product launches. Our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long term. 
 
  • Systematic market penetration
  • Target selected market segments
  • Channel management
  • Sales at own risk or agency business
  • Financing and rental solutions
  • Demonstration kitchens
  • Recipe development with leading chefs and baristas
  • Kitchen and hospitality process design
  • Event management (e.g. exhibitions, seminars)
  • Media management 
  • Public relations

We take care of the whole supply chain
 
Products are transported, stored and distributed efficiently and professionally thanks our extensive capacities and expertise.  In addition, we offer many integrated supply chain related services.
 
  • Import management
  • Inventory management
  • Logistics
  • Distribution 
  • Warehousing
  • Product registration

We are at your service through the entire lifespan of your products
 
With the technical knowledge of our field service engineers, hotlines for quick responses, fast diagnoses and optimized spare parts availability, we offer best-in-class after sales services and provide quick and reliable support for our customers.
 
  • Installation, configuration, calibration and commissioning
  • Warranty services
  • Repairs and maintenance service programs
  • Preventive maintenance
  • Spare parts and consumables
  • Training and demonstrations
  • 24/7 after-sales service hotline

Our partners

Working with the world-famous top brands from Europe and the USA, we provide total package solutions for first tier customers such as 7-Eleven, McDonalds and Hyatt to name a few. Some of our leading partners are:

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How we work

How we work

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