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Technology

With over 1,700 specialists, including service engineers, DKSH Technology operates in 16 markets and is supported by more than 39 showrooms and demonstration labs.

Sales and service are our core competencies. We accompany our clients from developing a business strategy to translating it into an Asia Pacific reality. Using a state-of-the-art customer relationship management platform, we combine extensive industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.

As a total solution provider and system integrator, we serve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services but also cover the entire product life cycle including installation and commissioning, final acceptance testing, production start-up support, training, maintenance, repair, spare parts and consumables supply as well as refurbishments and trade-ins. We operate as a trusted link between suppliers from Asia Pacific, Europe and North America and customers in Asia Pacific, enabling suppliers to expand their markets and provide customers with access to products from around the world.

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Market Expansion Services across the technology industry

DKSH SPE

Semiconductor & Electronics

Full service provider for applications in front and back end processes, ingot and water manufacturing, solar cell manufacturing, module manufacturing, module manufacturing, thin-film manufacturing, touch panels, LED and micro-electronics

Coating Machines

Machines dedicated to the industry of painting and chemistry: automatic washers of tanks, seals and drums and distillers for solvents

GPM Anthropological Instruments

Scientific Instrumentation

High precision scientific and anthropological instruments

Our services at a glance

When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long-term strategies for existing businesses based on customer requirements.

Our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long-term.
 
Using a state-of-the-art customer relationship management system we are able to provide optimal coverage of our potential customer base by identifying and qualifying relevant market potential, conducting market segmentation, classifying customers and proactively managing sales activities. Using in-depth market and competitor analysis as a basis to design and implement marketing campaigns and communication strategies, we ensure better penetration of existing products and services as well as successful new product launches. Our marketing portfolio also includes event management, media management and public relations.

Products are transported, stored and distributed efficiently and professionally thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain related services.

 

Our application engineers ensure that during presales and on-site process optimization, customized solutions are being designed and implemented for our customers. 
 
From initial drawings to the final products, we focus on providing the most competitive solutions. Our application engineers are supported with more than 25 showrooms and laboratories for demonstrations and trials.

Through best-in-class after-sales services, we ensure the long-term success of brands and products.

Operating with a state-of-the-art service management tool, we leverage the technical knowledge of our field service engineers and hotlines to offer quick response times and fast diagnoses and optimize spare parts availability to maximize uptime for our customers. Through structured service trainings, we ensure that our engineers’ knowledge remains current.

Our products

Formeco régénérateur distillateur de solvants

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Facts and figures

Success stories

  • Enhanced Therapeutic Labs Keep Australians Healthier and Safer

    Enhanced Therapeutic Labs Keep Australians Healthier and Safer

    DKSH’s laboratory information management systems from LabVantage Solution was the final piece of the puzzle to ensure that one of Australia’s leading Government Health Organization can keep up with the rapidly evolving market demand.

  • Coffee Café Relies on Espresso Consistency to Keep Consumers Happy in China

    Coffee Café Relies on Espresso Consistency to Keep Consumers Happy in China

    When a postal service provider gets involved in the coffee retail industry, there is surely going to be plenty of excitement and buzz in the market. China Post’s Post Coffee venture quickly resulted in millions of social media posts and online curiosity about its offerings.

  • COVID-19 Testing Solution Keeps Water Utility and Port Services Flowing in New Zealand

    COVID-19 Testing Solution Keeps Water Utility and Port Services Flowing in New Zealand

    With critical water and port services in danger of being delayed by the COVID-19 pandemic in New Zealand, DKSH moved quickly to supply the necessary turnkey employee testing and surveillance solutions to these utility service providers.

  • Electric vehicle charging stations power up shopping mall parking facilities in Hong Kong

    Electric Vehicle Charging Stations Power Up Shopping Mall Parking Facilities in Hong Kong

    Electric vehicle (EV) charging stations are becoming a must-have for parking facilities in shopping malls and business premises. By providing this feature in their properties, a leading real estate management company was able to leapfrog ahead of the competition to become a benchmark for the sector in Hong Kong.

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