With over 1,700 specialists, including service engineers, DKSH Technology operates in 16 markets and is supported by more than 39 showrooms and demonstration labs.
Sales and service are our core competencies. We accompany our clients from developing a business strategy to translating it into an Asia Pacific reality. Using a state-of-the-art customer relationship management platform, we combine extensive industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.
As a total solution provider and system integrator, we serve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services but also cover the entire product life cycle including installation and commissioning, final acceptance testing, production start-up support, training, maintenance, repair, spare parts and consumables supply as well as refurbishments and trade-ins. We operate as a trusted link between suppliers from Asia Pacific, Europe and North America and customers in Asia Pacific, enabling suppliers to expand their markets and provide customers with access to products from around the world.
If you manufacture technology products and wish to expand your business into Asia Pacific then DKSH Technology is the partner for you. Our local expertise and market knowledge reduce your risk exposure and increase the success of your market expansion initiatives. With our solutions-oriented approach for both suppliers and customers in all technology-driven aspects of business, you can also expect a fully-fledged service portfolio. This includes market entrance consultancy, sourcing, product development, marketing, sales, application engineering, training and after-sales services.
When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long-term strategies for existing businesses based on customer requirements.
Products are transported, stored and distributed efficiently and professionally thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain related services.
Through best-in-class after-sales services, we ensure the long-term success of brands and products.
Operating with a state-of-the-art service management tool, we leverage the technical knowledge of our field service engineers and hotlines to offer quick response times and fast diagnoses and optimize spare parts availability to maximize uptime for our customers. Through structured service trainings, we ensure that our engineers’ knowledge remains current.
To ensure that the equipment we supply to our customers functions at peak performance at all times, we have established service centers in the vicinity of Haneda Airport near downtown Tokyo as well as in Kobe to cover the Kansai region. The centers' specialist technicians, extensively trained by the equipment manufacturers, provide nationwide coverage, creating a prompt and effective after-sales service network. To minimize downtime, our service centers maintain a sophisticated logistic resource and a comprehensive inventory of spare parts. The centers are equipped with a testing lab and demonstration rooms, to support customers’ troubleshooting efforts by providing information and operator training. Our service centers also provide top-quality maintenance service to ensure high performance of equipment during its total lifetime.
We are happy to have DKSH, the leading provider of scientific solutions in Southeast Asia, as partner for bringing our innovative and patented technology into the labs of this emerging part of the world. We think DKSH with its long experience and highly-qualified professional staff will be able to have a large success while introducing the Postnova FFF Platform in the Asian growth markets.
Thorsten Klein, CEO, Postnova Analytics