Medical Devices

What DKSH can do for you Trusted partner for medical device companies

Growing disposable income and increasing attention to quality brings great business opportunities for medical device companies in the region. At the same time, the segment is undergoing constantly changing requirements, a competitive environment and increasingly strict regulations. It is therefore vital to work with an experienced partner that understands the complexity of the medical devices market.

Having been at home in Asia for almost 160 years, we have developed a deep understanding of the market. No matter the stage of your expansion into Asia Pacific and Switzerland, our experts can help grow your medical device business. We define a customized growth strategy that meets your business needs.

We have a proven track record of growing the business of leading international and local medical device companies in Asia Pacific and Switzerland. These include manufacturers of medical devices, disposables, capital expenditure equipment, in vitro diagnostics, orthopedics, cardiac devices, wound care, hospital supplies, diagnostic imaging, ophthalmic, endoscopy, dental care and patient monitoring solutions. Some of our current clients include Alcon, Baxter, Johnson & Johnson LifeScan, Medtronic, Roche Diagnostics and Straumann.

We also help our customers (chain pharmacies, personal care stores, hospitals, clinics) to grow their business in new existing markets by providing access to high-quality products, staff training and customer services like consignment inventory management at the customer level.

Our services at a glance

We are experts in business integration and can support you at every stage of the product life cycle, from pre-launch regulatory support, product launches to full services for mature and non-core brands. Under our full-agency business model, we take charge of the whole value chain. You can also work with us on selected services.

Path to country

Market entry

We use our in-depth market knowledge and insight to open up new markets for your products.

Our market entry services include:

Registration
Market research and competitor analysis
Importation and customs clearance

Path to channel

Demand creation, distribution and fulfillment

Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its lifecycle.

Demand creation services we offer:

Sales and marketing teams
Key account management
Brand management
Promotion management
Telemarketing and telesales
Staff hosting

We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).

Distribution services provided by DKSH include:

Order taking or processing
Redressing
Warehousing
Transportation
Forward and reverse logistics (recall management)
Inventory management
Consignment inventory management
Order fulfillment/delivery
Special delivery (urgent delivery)
Return management
Named patient supplies
Clinical trial logistics

We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.

Our fulfillment services include:

Credit control, invoicing and collection
Tender management
Pharmacovigilance
Technical after-sales services for capital expenditure equipment

Path to purchase

Activation and measurement

Our experts use modern tools to continuously measure impacts and fine-tune strategies where necessary.

We provide the following measurement services:

Market insights
Measurement surveys

Regulatory services

Specialized regulatory consultancy

We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.

Regulatory services we provide include:
Pre-registration: