Technology

With over 1,700 specialists, including service engineers, DKSH Technology operates in 16 markets and is supported by more than 39 showrooms and demonstration labs.

Sales and service are our core competencies. We accompany our clients from developing a business strategy to translating it into an Asia Pacific reality. Using a state-of-the-art customer relationship management platform, we combine extensive industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.

As a total solution provider and system integrator, we serve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services but also cover the entire product life cycle including installation and commissioning, final acceptance testing, production start-up support, training, maintenance, repair, spare parts and consumables supply as well as refurbishments and trade-ins. We operate as a trusted link between suppliers from Asia Pacific, Europe and North America and customers in Asia Pacific, enabling suppliers to expand their markets and provide customers with access to products from around the world.

What DKSH can do for you

If you manufacture technology products and wish to expand your business into Australia then DKSH Technology is the partner for you. Our local expertise and market knowledge reduce your risk exposure and increase the success of your market expansion initiatives. With our solutions-oriented approach for both suppliers and customers in all technology-driven aspects of business, you can also expect a fully-fledged service portfolio. This includes market entrance consultancy, sourcing, product development, marketing, sales, application engineering, training and after-sales services.

Our services at a glance

Market analysis and business strategy

When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long-term strategies for existing businesses based on customer requirements.

Marketing and sales

Our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long-term.

Using a state-of-the-art customer relationship management system we are able to provide optimal coverage of our potential customer base by identifying and qualifying relevant market potential, conducting market segmentation, classifying customers and proactively managing sales activities. Using in-depth market and competitor analysis as a basis to design and implement marketing campaigns and communication strategies, we ensure better penetration of existing products and services as well as successful new product launches. Our marketing portfolio also includes event management, media management and public relations.

Distribution and logistics

Products are transported, stored and distributed efficiently and professionally thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain related services.

Application engineering

Our application engineers ensure that during presales and on-site process optimization, customized solutions are being designed and implemented for our customers.

From initial drawings to the final products, we focus on providing the most competitive solutions. Our application engineers are supported with more than 25 showrooms and laboratories for demonstrations and trials.

After-sales services

Through best-in-class after-sales services, we ensure the long-term success of brands and products.

Operating with a state-of-the-art service management tool, we leverage the technical knowledge of our field service engineers and hotlines to offer quick response times and fast diagnoses and optimize spare parts availability to maximize uptime for our customers. Through structured service trainings, we ensure that our engineers’ knowledge remains current.