DKSH is a leading provider of Market Expansion Services in Asia Pacific with a focus on fast moving consumer goods, food services, luxury goods as well as fashion and lifestyle products and hair and skin cosmetics.

Market Expansion Services across the consumer goods industry Deep industry expertise in all markets

Fast moving consumer goods DKSH supermarket customer

Growing sales of FMCG products across Australia

Lifestyle and Household DKSH shop

Distributes and provides Market Expansion Services for luxury and lifestyle products

What DKSH can do for you Trusted partner for consumer goods companies

We provide established global brands as well as newcomers with all the knowledge, advice, relationships and on-the-ground logistics your company needs to grow in Australia. Our tailor-made outsourcing solutions allow you to focus on your core strengths while growing your business in the region with a reliable, trustworthy partner.

Based on our unparalleled capillary distribution network in the region and our profound industry knowledge, we provide all the essential services that help you grow your business in new or existing markets. Our experts work out customized solutions with high cost efficiency, enabling you to make the right decisions and take the right actions.

Our focus on direct delivery reduces the risk for our business partners. Sales teams with deep category expertise and best-in-class Field Marketing services help move your products from the shelf into the consumer’s hands.

We currently support and represent more than 500 consumer goods companies from all over the world, including Beiersdorf, Henkel, Kraft Foods, Levi’s, Lindt, Mead Johnson and PepsiCo. 

  • Download Business Unit Consumer Goods brochure for more information
Fast moving consumer goods DKSH supermarket customer

Our services at a glance

DKSH is the one-stop-shop for consumer goods companies looking to grow their business in Australia. Under our full-agency business model, we take charge of the whole value chain. You can also work with us on selected services.

Market entry
We use our in-depth market knowledge and insight to open up new markets for your products.

Our market entry services include:

  • Registration
  • Market research and competitor analysis
  • Importation and customs clearance

Demand creation, distribution and fulfillment

Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its lifecycle.

Demand creation services we offer:

  • Sales and marketing teams
  • Key account management
  • Brand management
  • Category management
  • Promotion management
  • Media relations
  • Staff hosting

We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).

Distribution services provided by DKSH include:

  • Order taking or processing
  • Redressing
  • Warehousing
  • Transportation
  • Forward and reverse logistics
  • Inventory management
  • Consignment inventory management
  • Order fulfillment/delivery
  • Return management

We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.

Our fulfillment services include:

  • Credit control, invoicing and collection

Activation and measurement

We have the capability to turn shoppers into buyers by developing engaging activities for customers in both modern and traditional trade.

Activation services we provide include:

  • Trade marketing
  • Field marketing (merchandising, brand activation, in-store services, shopper engagement, mystery shoppers, promoter advisors)

Our experts use modern tools to continuously measure impacts and fine-tune strategies where necessary.

We provide the following measurement services:

  • Market insights
  • Measurement surveys

Specialized regulatory consultancy
We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.

Regulatory services we provide include:

Pre-registration:

  • Regulatory feasibility assessment
  • Labeling requirement assessment

Registration:

  • Dossier preparation
  • Compliance check
  • Product sample submission
  • Dossier submission
  • Registration follow-up and monitoring
  • Regulatory approval

Post-marketing:

  • Marketing Authorization (MA) holding, maintenance and transfer
  • Variations (minor and major)
  • Renewal
  • Advertising compliance check

Specialty services:

  • Technical services
  • Operational services

Why partner with DKSH Clients tell us that they choose to work with DKSH for a number of reasons

  • Our consumer goods experts go the extra mile for your success

  • We create localized strategies based on in-depth market knowledge

  • We turn category insight into actionable sales strategies

  • DKSH supermarket KitKat promotion

    We turn shoppers into buyers through engaging field marketing acivities by our experienced Field Activation Team

  • DKSH employee compliance inventory check

    As a publicly listed company in Switzerland, corporate governance and compliance are at the heart of our operations

  • Warehouse DKSH expert safeguard

    Our quality experts safeguard the integrity of your products across the value chain

  • We gain further efficiency through operating the SAP platform and voice-pick technology

  • IT room

    We run a reliable IT backbone with sophisticated business continuity and disaster recovery plans

Did you know that...?

FMCG Facts Figures DKSH Infographic

Success stories

  • DKSH Grocery Connect is proud to be Nando’s grocery partner

    In our 13-year partnership, together we have increased the brand’s sales five-fold, making Nando’s the number one hot sauce brand in Australia.

  • Little Bellies - a wonderful example of a niche category delivered to the mainstream supermarket.

    DKSH Grocery Connect works with Little Bellies to source their product from expert organic manufacturers around the globe, while balancing that with the large-scale requirements of Australia’s major retail supermarkets.

  • Alternative Dairy Producer Makes Headway in China’s Leading Supermarket Stores

    Alternative Dairy Producer Makes Headway in China’s Leading Supermarket Stores

    Trendy alternative dairy brand Oatly partners with DKSH to establish a presence in leading supermarket chains and extend market reach in China.

  • Lotus Biscuits Spread Its Tasty Delights Across Hong Kong and Macau

    Lotus Bakeries Spread Tasty Delights Across Hong Kong and Macau

    Belgian biscuit company wins over consumers’ hearts with new product varieties and innovative food applications in Hong Kong and Macau.

  • Tasty gourmet flavors of MONIN sips into Malaysian shores

    More Malaysians can now enjoy the tasty gourmet flavors of MONIN

    Premium French brand MONIN collaborated with DKSH to further expand its gourmet flavored beverages into the competitive hotel, restaurant and café market segment in Malaysia.

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