Our success is founded on collaborative and ethical leadership. DKSH’s Board of Directors and Senior Executive Team are committed to upholding strong governance standards and representing the interests of DKSH and its shareholders. Trust and integrity are of paramount importance in our business. We advocate compliant and ethical behavior in all our business activities.
We place great emphasis on hiring and retaining people who share our values and who, through their integrity, protect our business and that of our clients and customers.
DKSH drives a clear strategy for sustainable, profitable growth that continuously increases our market share and helps our clients expand their business. The economic value that we generate benefits all our stakeholders, such as providing returns and dividends for our shareholders, salaries for our employees and tax payments to local governments.
Our stakeholders are keenly interested that DKSH continues to generate steady returns and offers financial stability. This positions us as a long-term investment opportunity, an attractive employer, a reliable business partner, a responsible taxpayer and a good corporate citizen. Therefore, the generation and distribution of economic value is key for us to meet our stakeholders’ needs.
Trust and integrity are of paramount importance in our business. We advocate compliant and ethical behavior in all our business activities and we do not tolerate corruption. Most of our business is conducted in Asia where we operate in several markets and industries with perceived higher integrity risks. It is therefore imperative that our employees understand our values and expected standards of business conduct and live up to and respect them in all their activities. We place great emphasis on hiring and retaining people who share our values and who, through their integrity, protect our business and that of our clients and customers.
As a Market Expansion Services provider, we operate as an intermediary between our clients and customers. For parts of our service delivery, we also rely on third parties, such as agents, consultants and sub-distributors, who assist us in the execution of our business. DKSH does not maintain relationships with third parties that do not share our values and meet our standards of doing business.
Product safety is critical for our business model and DKSH’s brand reputation. We have two major categories of business partners: clients, to whom we provide Market Expansion Services, and customers, who buy the products and services. These two categories differ regarding the legal position on liability, the reputational risk of an unsatisfactory product or service, and the nature of the activities we need to undertake to uphold customer health and safety.
Strong product stewardship mitigates against compliance risks and legal damages. As a services provider with very limited manufacturing activities, our main role is to safeguard the quality and safety of the products in our care and custody, and to ensure the safe delivery of any services we provide ancillary to our products. Traceability is also a key factor, so that, if any issue arises, we can pinpoint it in the supply chain and address it.
Health and safety risks differ across our four Business Units, given their widely varying products. The Business Units Performance Materials and Technology predominantly serve the manufacturing industry, with the Business Unit Performance Materials providing specialty chemicals and food ingredients, and the Business Unit Technology offering customized solutions spanning a wide array of industries. The Business Units Consumer Goods and Healthcare operate closer to consumer markets, distributing food, non-food and healthcare products.
The variety of items, the number of markets and cross-border transfers, and the changing regulatory landscapes together demand the highest levels of product stewardship for the goods in our custody. Our ability to navigate such complexity is part of the reason clients choose to work with us.
DKSH’s main activity is to market and distribute products sourced from manufacturers. Many of our products are imported and require local customization before being fit for sale. Additionally, a core activity in our service delivery to clients and customers is the advertising and promotion of our products in the markets we serve.
The marketing of our products can involve various risks, if not managed properly and supported with the relevant and necessary product information. Rising public awareness and new policy initiatives on transparency have increased demand for correct and complete product information, making this topic highly relevant for DKSH’s business model and brand reputation.
The operation of our business results in a significant accumulation of data relating to our products and services as well as to our customers and business partners. Unavoidably in our business, we also serve clients who are competitors in the marketplace. Ensuring confidentiality is therefore crucial. At times, personal data needs to be collected relating to employees, contractors and others. In today’s digital and interconnected world, risks of data theft or leakage have risen. Information security has become a key topic for any business.