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A Century of Enriching Lives and Shaping the People’s Future in Hong Kong Listen with ReadSpeaker

For over 100 years, we have consistently delivered exceptional service and value to our clients and customers in Hong Kong. At the same time, we have also helped improve the lives of families and communities in the market.

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Business Units

Group

Services

Full market expansion services

Markets

Hong Kong

DKSH Hong Kong offers a comprehensive package of services across the entire value chain: from sourcing, research and analysis, marketing, sales, distribution, and logistics to after-sales services. DKSH Hong Kong is organized into four Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

A Century of Enriching Lives and Shaping the People’s Future in Hong Kong

Challenge

In Hong Kong, businesses are continuously confronted with a dynamic landscape defined by a multitude of challenges and opportunities. Three significant challenges that companies must adeptly navigate are economic growth and changes across different decades, the ongoing process of digital transformation, and the ever-evolving landscape of consumer trends. Additionally, sustainability has emerged as a crucial aspect that businesses need to address to meet changing societal expectations and contribute positively to the communities they operate in.

As each of these challenges has a profound impact on how businesses operate, strategize, and succeed in a rapidly changing environment, businesses in the market may not always be quickly on top of the trends.

Approach

To address these challenges, we have taken a partner-centric approach, focusing on the needs of our collaborators. We understand that our success lies not only in our own strategies but also in supporting our partners' growth and success.

In terms of economic growth and changes, we have collaborated closely with our partners to identify new growth opportunities and diversify our offerings. For example, our Business Unit Healthcare partnered with CUHK Medical Centre to provide customized smart hospital solutions, maximizing their space and increasing the number of inpatient beds. This approach allows us to support our partners' objectives while delivering value to the market.

We have continued to embrace technological advancements and digital transformation to gain operational efficiency, improve customer experience, and stay competitive in a rapidly evolving market. For example, the Mapletree Logistics Hub Tsing Yi underwent expansion in 2018 and obtained GMP and GDP certifications. With an area of 13,000 square meters, it features pressure-treated flooring to facilitate the movement of Automated Guided Vehicles.

One of our key strengths is our agility in responding to changing consumer trends by continuously innovating and introducing new products and services that align with evolving customer preferences. As urban ailments become more prevalent, our in-house brand, Hirudoid, has introduced new formulations in the medicated ointment series. In addition to addressing bruises, we have also developed formulas for symptoms related to varicose veins, Veni leg care lotion, and even acne patches, catering to the diverse healthcare needs of every Hong Kong resident.

We continue to integrate sustainability practices into our operations, demonstrating environmental, and social responsibility. This enabled the company to align with changing societal expectations and contribute positively to the communities we operate in. Since the partnership between our Business Unit Consumer Goods and Feeding HK was established in 2022, we have supported over 64 charities covering 79 branches that donated nearly 76,122 meals at 30,710 kg in total.

By adopting the above approaches, we strive to navigate the challenges and seize the opportunities presented in Hong Kong's dynamic business landscape.

Result

After a century of helping business partners, clients, and customers, we were awarded the prestigious UNSDG Achievement Awards Hong Kong 2023. This recognition acknowledges our efforts in promoting the thriving development of our employees, fostering sustainable supply chains, implementing paperless operations, and even our digital solutions developed for business partners and customers through our Business Unit Technology.

These initiatives are driving our city towards achieving climate neutrality by 2030, creating a positive impact.

We will continue to Enrich People’s Lives with high-quality and responsible products and services, creating sustainable value for our partners, and raising the quality of life of communities for the next 100 years!

For over a century, DKSH Hong Kong has been dedicated to delivering market expansion services, driving growth, and success in Hong Kong. Our legacy is built upon a century of transformative solutions, empowering businesses to flourish, and thrive in a rapidly evolving marketplace.

Wai Ting Fong, Head of Management and Vice President, Healthcare, Hong Kong

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