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Transforming the Procurement Services of Multinational Brands in Vietnam

By choosing to outsource their procurement operations to DKSH, these three multinational industry leaders in Vietnam were able to swiftly expand their brand presence in the market while still keeping their focus on their core business operations.

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Business Units

Consumer Goods, Healthcare

Services

Sourcing

Markets

Vietnam

DKSH’s team of dedicated sourcing specialists supports our clients across the entire sourcing lifecycle from sourcing strategy, vendor management, provider selection, supply risk management, implementation, and governance. With the insights, network, and vast experience of the local market environment, we help our clients to optimize their operations, manage vendors, and achieve their strategic business objectives.

Among the clients we work with for procurement services include Fumakilla, whose Jumbo Vape brand is a leader for household insecticides in Vietnam, and Mayoly Spindler, a French pharmaceutical company with extensive expertise in gastroenterology, rheumatology, ENT, general medicine, and consumer health solutions. We have also been supporting Ovaltine’s procurement operations in Vietnam.

Challenge

Although the outsourcing procurement market has been expanding globally, this type of service was not common in Vietnam. Our clients needed to organize numerous activities to support the sales force and to develop their brands nationwide.

They wanted to raise the effectiveness and efficiency of project implementation with the ability for a single process and comprehensive working procedure in their procurement procedures. To reassure vendor commitment and execution quality, they also required better compliance methods in place to manage the potential risks.

Approach

We focused our strategy on providing a holistic view of the sourcing landscape based on our deep understanding of global sourcing solutions, industry needs, service provider capabilities, procurement strategy, and emerging technology trends.

For our clients, we balance both long-term strategic goals and short-term tactical priorities grounded in an understanding of their key business drivers and constraints. By offering systems and processes to limit risk and ensure accountability, we delivered transparency, sourcing governance, and value for money for our clients.

Result

Since working with DKSH, Fumakilla has successfully conducted numerous annual workshops across the market. They were able to develop stronger and more effective business plans that were aligned with the company’s overall objectives.

For Mayoly Spindler, the projects that went through our procurement process have effectively supported the company's retail team to achieve its annual business goals over the past few years. Its customer satisfaction rate for the payment process and the vendor’s performance achieved higher scores while continuing to run operations without interruption in recent years.

Our procurement team played a critical part in helping Ovaltine achieve its marketing and promotional campaigns with a faster and more effective approach. We successfully managed the media activities, product sampling, and other brand marketing activities to help its customers obtain and promote the products at their outlets.

Despite the COVID-19 pandemic, the projects that went through the DKSH procurement process have effectively supported the retail sector toward achieving annual business goals.

Nguyen Ngoc Tuan, CHC Senior Marketing Manager, Mayoly CHC

Thanks to the support from the DKSH’s Procurement Services Team, we successfully conducted numerous activities for the Fumakilla business in many areas throughout the market. This helped to set the right directions to achieve success together.

Nguyen Thanh Phuoc, Director, Sales & Marketing, Fumakilla Vietnam and Cambodia

A team of dedicated procurement specialists from DKSH Vietnam helped us to handle the sourcing processes. We are truly appreciative of the team’s professionalism and their outstanding services.

Nhung Nguyen, Brand Manager, Ovaltine Vietnam

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