Total quality control for cold chain: A-SMART and 5Cs method

In our cold room designs, we identify redundancy, meaning alternate cooling units operating, back-up evaporators, etc. We also look at possibilities to segregate areas supporting creation of backup options. This means for example that we consciously choose two times 45-square meter cold room over one-time 90-square meter cold room. By doing so you we create backup options. In the context of the risk we manage with/for our clients and customers, this is a good example of an investment we do across our Asian network.

Asset control is elementary. Besides scheduled independent third-party maintenance, where reports are cross-verified on a group level, we have a ‘preventive predictive maintenance’ (PPM) schedule in place. Part of this PPM program is scanning our equipment with thermal imagers. These pro-active measures help to timely identify possible upcoming issues. This is supported by having critical (sensitive) spare parts available, as well as executing unannounced test scenarios with our vendors throughout the year. Related analysis feeds into the A-SMART method for strategic decision making.

Stable electricity supply is not a given in many countries and can be a real challenge in some markets. We therefore have generators in place with an auto cut-over functionality and alarm notification. Given the criticality and sensitivity of the products, we keep at least 24 hours of fuel on site and have agreements with fuel vendors to supply in case of emergency. This supply is also tested frequently. Throughout the Asian region our customized sensor based IoT approach for alarms is working very well. We also operate with dual alarm systems comprising both 24/7 voice calls as well as SMSs and e-mail alerts. Our PIC’s (person in charge) are always on the watch for situations and are ready to react immediately.

Besides meeting industry requirements, another fundamental choice we made is to work with best-fit solutions. This relates also to environmental impact reduction. Where practical, we opt for reusable packaging for example. For cold chain transport we apply various advanced packaging solutions such as VIP (vacuum insulated panels) boxes, polypropylene boxes, polystyrene boxes, air-conditioned vans, air-conditioned trucks, etc.