DKSH’s turnkey solutions power up leading mining and power company in Laos

Challenge

The mining and power company was keen to work with a local business partner who was familiar with the industries and who were able to provide a turnkey solution including the supply of equipment and service support.

The partner also needed to possess the technical ability as well as provide maintenance and equipment support within a 24-hour breakdown period.

Approach

As we have been working with the mining and power company for over 15 years in Laos, we quickly recognized that our products from Cummins and Atlas Copco offered the perfect heavy equipment solutions to support its two main projects: a gold mining facility and a hydropower plant operation.

The integrated solutions we provided included drilling equipment, air compressors, generators, lighting towers and spare parts provisions. We also provided several after-sales services such as installation by our certified service engineers, a customer hotline and preventive maintenance support.

Result

After using the equipment, the company was highly satisfied with the high-quality performance and reliability of our turnkey solutions.

It also appreciated our fast and quality support service which provided urgent “troubleshooting” within a few hours in distant locations. Our partner is relieved that they did not no longer have to worry about troubleshooting the downtime of the products.